A partner with Herman Miller since 1989, Henriksen/Butler is also a Certified Herman Miller Network Dealer. As one of nearly 60 dealer partners, H/B is committed to consistency, quality and efficiency in the products and services we provide.

Why is this important? As a certified network dealer, H/B is evaluated annually for continuous improvement. Herman Miller has made customer satisfaction a category in the performance criteria against which H/B is assessed in order to remain a member of the Certified Network. We are measured and monitored as to:

• How accurately we understand our customers’ requirements for products and services
• How effectively we manage customer service and how responsive we are to customer requirements
• How consistently we employ methods to follow up with customers on products and services to determine satisfaction levels and gain information for improvement

We also have the ability to handle projects of all sizes in multiple locations – even those outside our various Utah and Nevada facilities. Working within the Herman Miller Network, H/B is aligned with a team of reputable vendors and individuals who take pride in the necessary details and customer care. Together we share the ServiceNet® program to coordinate installation, service and warranty activities and ensure consistency of service work across markets. And our web-based Asset and Inventory Management (AIM) Program lets our Certified Dealer Network manage customers’ assets locally or at multiple locations throughout the network.

No matter which means our products take to get to you, we make sure they get installed correctly and live up to your expectations. Our Installation Certification Program sets high performance standards for all installers. This ensures the accuracy, consistency and reliability of furniture installations.

What does this mean to our clients? It means you receive greater benefits and a higher level of service to meet your unique needs.

To learn more click on the video below.

Visit the Herman Miller Certified Network Website